သင္ပုန္းႀကီး မွတ္စု
ေမာင္ငယ္ရင္ေသြး စာေႏြးေနသည္။
Thursday, June 3, 2010
What can a company do to "delight" a customer?
1) unexpected high levels of performance
2) arousal (e.g. surprise, excitement)
3) positive affect ( e.g. pleasure, joy, or happiness)
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